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Total Ticket
"Total Ticket" refers to the total number of tickets, including all statuses, in the helpdesk system.
Open
"Open" means the ticket has been created but not yet addressed by the support team.
Fixed
"Fixed" means the issue in the ticket has been resolved and no further action is required.
On Process
"On Process" in a helpdesk means the ticket is being worked on and is in progress by the support team.
Server Performance
(+15%) increase in today sales.
Last Campaign Performance
| Request No. | Subject | Description | Status | Priority | Attachment | Created Date | Comment |
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